Lifetime After-Sales Guarantee with One Free Repair Service
We promise to provide you withlifetime after-sales service. Whether your jewelry is accidentally damaged or naturally worn, we will offer youone free repair service. Your precious jewelry is not just an accessory but a symbol of cherished memories. We are committed to keeping it shining as bright as the day you first wore it. Choosing us means not only selecting a piece of jewelry but also embracing lasting peace of mind and trust.
Our Guarantee
We guarantee that all items sold are free from defects at the time of delivery. Should any defects arise, we will repair or replace the item at no cost to you.
Superior Craftsmanship
Our custom creation process involves meticulous attention to detail, resulting in stunning final products that deserve the utmost care to preserve their value and beauty. Before delivery, every piece undergoes a rigorous quality control inspection to ensure it meets our highest standards.
After-Sales Service
If you need a repair, we will inspect your jewelry to determine whether the damage resulted from a manufacturing defect or from normal wear, activities, or accidents. This will be assessed on a case-by-case basis. Before any work is performed, our team will contact you to discuss and approve the repair plan.
Insurance Recommendation
We recommend insuring your purchase. For additional coverage, you may consider purchasing jewelry insurance, which is simple and affordable! Most customers add a rider to their existing homeowner’s or renter’s insurance policy, but specialized jewelry insurance providers, such as Jeweler's Mutual, are also worth considering.
Affordable Repairs
After your first unconditional complimentary repair and maintenance service, subsequent repairs will be offered at an affordable rate of just $12 per hour for labor.
